Frequently Asked Questions

Carpet Cleaning

Everything you've ever wanted to know about carpet cleaning.

We use a 10 step cleaning process which includes sanitising, neutralising and deodorising your carpets. Our exclusive carpet cleaning method removes the toughest, deepest and dirtiest stains. Followed by a unique cleaning solution that's designed to penetrate deep within the carpet fibres. Then we use an extremely powerful dual suction system to extract excess dirt, allergens and the remaining moisture in the carpet.

On average, it will take our technician's around 20 minutes per room. This time can vary depending on the amount of furniture to be moved, the size of the room and also the level of soilage.

Yes we move and clean under your furniture at no extra cost; we clean underneath then put them back to its rightful place on protective padding if needed. We do suggest you remove items off and out of your furniture like plants, lamps, knick-knacks, books, clothes prior to us arriving. There are several items we will not move, including: pianos, televisions, electronics, china cabinets, dressers with mirrors, pool tables, awkward to move beds etc.

Due to the power of our machines, it only takes approximately 2 hours for the carpet to completely dry. Our drying time can be affected by humidity, temperature and air flow to the carpets.

We cannot guarantee that we will remove all carpet spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this.

A light vacuuming in the traffic areas is recommended but not required. If needed, our technician can pre-vacuum the area to be cleaned. Also, the equipment is vacuuming the entire time when cleaning.

Yes, we are fully insured. We carry Treatment risk insurance that covers us if we accidentally damage your carpets or sofas, we also carry public liability and employee liability insurance.

Our technicians have access to around 30 different products to treat a variety of stains and spots. All of our chemicals are natural and eco-friendly which are 100% safe and ideal for children, animals, asthma and allergy suffers.

Upholstery Cleaning

Everything you've ever wanted to know about upholstery cleaning.

Yes, we can steam clean upholstery. We’ll test the fabric to determine which cleaning method will be the safest and most effective.

Due to the power of our machines, it only takes approximately 4-6 hours for upholstery to completely dry. Our drying time can be affected by humidity, temperature and air flow to the upholstery.

Yes, all of our technicians are fully qualified to clean and treat leather upholstery. Most off-the-shelf leather cleaners provide immediate relief but end up causing long-term damage. Our professional products applied by professional technicians will keep your leather looking and feeling great.

Manufacturers recommend having upholstered furniture professionally cleaned every 12-24 months depending on use.

Rug Cleaning

Everything you've ever wanted to know about rug cleaning.

Yes. We steam clean area rugs using the same advanced steam cleaning method that we use to clean carpets. This clean process extracts dirt and allergens from deep within the fibres of your rug and removes them from your home.

This all depends on the size, material and condition of the rug. You can get a quote for area rug cleaning by call us on 020 3519 0366.

To keep your rugs looking new, they require regular maintenance and deep cleaning. How to clean an area rug starts with recognizing what type of rug you have. Depending on what type of area rug you have will determine our cleaning method.

Area rug cleaning cost is determined by the size and material of the rug. You can get a quote for area rug cleaning by call us on 020 3519 0366.

Stain Protection

Everything you've ever wanted to know about stain protection.

We use industrial stain protection, our stain protection lasts on average around 12 to 18 months depending on usage.

Unfortunately stain protection is not guaranteed. Our stain protection will help by resisting staining and can make it much easier to rinse out stains by preventing full adhesion to the fibres.

If your carpet has been protected in the last 12 months, the best way to remove water-based spills is by blotting the excess liquid up with a kitchen towel or sponge. After blotting use fresh clean water to rinse the fibres.

Still need help? Contact our team today.

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